Terms and conditions of use
- APPLICABILITY OF AGREEMENTS
- LEGALITY OF USE OF THE FACILITIES
- TRUE IDENTITY AND ONE ACCOUNT
- NO GROUP EMPLOYEES, AFFILIATES, BOOKMAKERS OR SPORTS PARTICIPANTS
- YOUR USE OF THE FACILITIES
- COPYRIGHT AND TRADEMARKS
- ELECTRONIC SERVICES PROVIDER
- INACTIVE ACCOUNT FEES AND ABANDONMENT OF ACCOUNTS
- THIRD PARTY CONTENT
- DISCLOSURE OF ACCOUNT NAME AND PASSWORD
- FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS
- SECURITY REVIEW
- FORFEITURE & ACCOUNT CLOSURE
- TERMINATION & FACILITY CLOSURE
- LIMITATIONS AND EXCLUSIONS
- DATA PROTECTION
- GOVERNING LAW
- THIRD PARTY RIGHTS
- ENTIRE AGREEMENT, MODIFICATION AND AMENDMENTS
- GAMING FACILITIES
- MEMBERSHIP OF OUR VIP PROGRAMME
IMPORTANT - PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCEPTING THESE AGREEMENTS, THEN PRINT THESE TERMS AND CONDITIONS AND STORE THEM ALONG WITH ALL CONFIRMATION EMAILS, SMS MESSAGES, ADDITIONAL TERMS, TRANSACTION DATA, GAME RULES AND PAYMENT METHODS RELEVANT TO YOUR USE OF THE PLATFORMS AND/OR FACILITIES. WE WILL NOT FILE OUR CONTRACT WITH YOU SO PLEASE PRINT IT OUT FOR YOUR RECORDS. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE (AS SET OUT BELOW).
You accept to be bound by this contract by clicking on 'Submit' or 'I Agree' and/or by using the Facilities (as that term is hereinafter defined). After You (as that term is hereinafter defined) click on 'Submit' or 'I Agree' or when You use the Facilities, a legally binding agreement on these terms and conditions is concluded between, (a) You, the end user ('You') and (b) King’s Entertainment a.s., Rozvadov 7, 348 06 Rozvadov, Czech Republic, a company registered in Czech Republic under company number 26366673. King’s Entertainment a.s. is defined as 'We', 'Us' or 'Our' as appropriate.
We provide facilities on partypoker.cz (the 'Party Platform'), and any other online or mobile platform provided by Us (each individual site being a 'Platform') on which You access Our betting, gaming and wagering facilities, including but not limited to the Gaming Facilities, as defined below using Your Account ('Facilities'). We have entered into an agreement with the GVC Services Limited of Suite 6, Atlantic Suites, Europort Avenue, Gibraltar, a company registered in Gibraltar under company number 112454 to use the PartyPoker branding and gaming software and to provide certain support services to Us.
The Facilities and interactive features (including certain games) may vary according to the Platform You are using to access them from.
In the event that You have any complaints, claims or disputes with regard to any outcome regarding the Facilities or any other activity performed by Us, You should in the first instance contact Us in accordance with Section 22 below.
If there is an inconsistency between any of the provisions of the Gaming Plan, these Terms and Conditions and/or any other documents referred to in these Terms and Conditions (“Game Rules”), the provisions of the Gaming Plan shall prevail in preference to these Terms and Conditions and Game Rules, and the provisions of these Terms and Conditions shall prevail over the provisions of the Game Rules.
By clicking on 'Submit' or 'I Agree' and accepting these Terms and Conditions, You are also acknowledging and accepting these Agreements. Access to and use of Our Facilities are governed by these Agreements. If You have any questions about these Agreements, We would encourage You to seek independent legal advice.
The gaming facilities are the poker, casino and games facilities provided by Us via the following Platforms: partypoker.cz and any other gaming platforms provided by Us from time to time (together the 'Gaming Facilities').
If You are using or intending to use the Gaming Facilities You must do so in accordance with Section 28 of these Terms and Conditions which applies specifically to the Gaming Facilities.
By acknowledging that You have read these Agreements when You register to join and/or by clicking on the 'Submit' or 'I Agree' button when You install any of the software relating to the Facilities provided via the Platforms or when You register for Your Account, You agree to comply with these Agreements, and You acknowledge that Your failure to comply with these Agreements may, to the extent permitted by applicable law, result in disqualification, the closure of Your Account (hereafter as defined in Section 3 below), forfeiture of funds and/or legal action against You, as appropriate and as further specified in these Agreements. You acknowledge that if You accept these Agreements, We will start providing You with the benefit of the Facilities immediately. As a consequence of this, if You accept these Agreements when registering for Our Facilities, You will not later be able to cancel Your registration, although You can terminate Your Account in accordance with Section 18.2 below.
2.1. Underage gambling is an offence. You may only use the Facilities if You are 18 years of age or over (or such other higher minimum legal age in Your jurisdiction) and it is legal for You to do so according to the laws that apply in Your jurisdiction. You confirm that You are not accessing Our Facilities from any territory where it is not legal to participate in on-line gaming at the time of participating in a game. As a part of registration you are obligated to provide a proof of your age. You understand and accept that We are unable to provide You with any legal advice or assurances and that it is Your sole responsibility to ensure that always You comply with the laws that govern You and that You have the complete legal right to use the Facilities. You acknowledge that underage gambling is not acceptable. Without limitation to the above, access to Our Facilities may be restricted from certain territories. Any use of the Facilities is at Your sole option, discretion and risk. By using the Facilities, You acknowledge that You do not find the Facilities to be offensive, objectionable, unfair, or indecent in any way.
2.2. If We are unable to verify Your identity details within the first 30 days after applying to open an Account and depositing funds, We have the right to void any transactions and we freeze Your Account. If We are unable to satisfactorily verify Your identity within a reasonable time-period, which period of time shall be determined by applicable law or (if not determined by applicable law) by Us at Our sole discretion, We reserve the right to close Your Account and if required by applicable law, the account balance in Your Account shall be returned to You in accordance with such law; otherwise we may withhold the account balance in Your account until Our verification process is completed satisfactorily.
2.3. If, on completion of Our verification checks, You are shown to be underage, We reserve the right to void all transactions made whilst You were underage, We reserve the right to close Your Account; and We also reserve the right to take all other steps, which are mandatory or in compliance with applicable law, including (without limitation) informing the competent local authorities, depending on Your location at the time during which you used the Facilities.
3.1. To use the Facilities, You will first need to register for an account with Us. You may access any of Our Facilities from Your Account (as defined below).
3.3. You may also be asked to choose a preferred currency for Your Account from the currencies available from time to time ('Account Currency'). Please note that once You have chosen, You will not be able to change Your Account Currency more than once without Our approval (which may be withheld or delayed in Our sole discretion). Should You wish to change Your Account Currency more than once, please contact Customer Services. Any Account Currency changes will be made on the terms of the Gaming Plan.
3.4. There are no set-up charges for opening Your Account. We are not a bank and funds are not insured by any government agency. All payments to and from Your Account must be paid in compliance with applicable law and in the currencies available on the Facilities from time to time and shall not bear interest and You shall ensure that all payments into Your Account are from a payment source for which You are the named account holder. If You are making a deposit to or withdrawal from Your Account in a currency other than Your Account Currency, such deposit and/or withdrawal will be made at the exchange rates offered by Us at the time of such deposit or withdrawal in accordance with the Gaming Plan.
3.5. To play Real Money Games or place a bet, You will be required to pay 'real money' funds into Your Account by any of the methods permitted by applicable law and specified from time to time by Us. Such funds will be deposited into Your Account upon actual receipt of funds by Us and/or Our agents. Minimum and maximum limits may be applied to the payments into Your Account, depending upon applicable law and (in addition but not contrary to applicable law) upon Your history with Us, the method of deposit, and other factors as determined solely by Us. For further details of current deposit and withdrawal options and fees please see the Gaming Plan.
3.6. You can request withdrawals from Your Account at any time provided all payments made have been received. We reserve the right to pay any requested withdrawal partly or in total via the same method of payment and in the same currency with which deposits were made.
3.7. To use certain Facilities, You may first need to download and install software as provided on the relevant Platform.
3.8. We are unable to guarantee the continued availability of any particular currency. In the unlikely event that it becomes necessary for Us to stop supporting a particular currency and Your Account Currency becomes unavailable, We reserve the right to require You to convert Your Account Currency into a preferred available alternative at the exchange rates offered by Us at the time of conversion.
4.1. The name on Your Account must match Your true and legal name and identity and the name on Your Account registration must match the name on the credit card(s) or other payment accounts used to deposit or receive monies into Your Account. To verify Your identity, You are obligated to submit a satisfactory proof of identity (including but not limited to copies of a valid passport/identity card and/or any payment cards used) and satisfactory proof of address (including but not limited to a recent utility bill or bank statement) during your registration. We also reserve the right to request a satisfactory proof of identity and satisfactory proof of address at any time. Failure to supply such documentation may result in suspension or closure of Your Account and unless the account balance in Your Account is returned to You in compliance with applicable law, We may withhold the account balance in Your Account until You supply such documentation and our verification process is completed satisfactorily. You may not hold more than one (1) Account in connection with Your use of the Platforms. We reserve the right to close Your Account(s) if You open multiple Accounts. Should We have reasonable grounds to believe that multiple Accounts have been opened with the intention to defraud Us, We reserve the right to cancel any transaction related to said fraud attempt. If You have lost Your Account name or password, please contact Us for a replacement.
4.2. To be able to participate in our games You are also obligated to fulfil all requirements requested by the Czech AML law.
5.1. If You are (i) an officer, director, employee, consultant or agent of Us or one of our direct or indirect subsidiaries; (ii) a supplier or vendor of Us, You are not permitted to register for an Account with Us or to use directly or indirectly any of the Facilities (each an 'Unauthorised Person'), other than in the course of Your employment as an our employee. Similarly, relatives of Unauthorised Persons are not permitted to register with Us or to use directly or indirectly any of the Facilities. For these purposes, the term 'relative' shall include (but not be limited to) any of a spouse, partner, parent, child or sibling.
6.1. In the interests of ensuring fairness, We may take any measures as we deem appropriate in order to create a fair and balanced game play environment.
6.2 Without prejudice to any of Your current and pending transactions involving Facilities, We reserve the right to suspend, modify, remove and/or add to any of the Facilities in Our sole discretion by notification to You by email with immediate effect and, to the extent permitted by law, We will not be liable for any such action.
6.3. We forbid the use of all unfair practices when using the Facilities. We do this to protect Our customers and the integrity of the Facilities. Please read Our Unfair Advantage Policy which is incorporated in these Agreements for further details and Our Anti-Cheating Policy at section 28.4. If any customer is found to be participating in any form of collusion or other activities that We consider to constitute cheating his or her account may be permanently closed and any balance may be, if permitted by applicable law, at risk of forfeiture or withholding as per section 17 of these terms and conditions.
6.4. We forbid the posting of any prohibited Third Party Content (as that term is hereinafter defined) on Our Platforms. Please read Our Third Party Content Policy which is incorporated in these Agreements for further details.
6.5. We reserve the right to suspend Your use of certain of our Facilities, Platforms or any games on our Platforms from time to time.
6.6. No communications or information published on the Facilities is intended to constitute legal or tax advice and we accept no liability for any reliance on such content.
6.7. For the purpose of any reference to time in connection with your use of the Facilities, We use the time zone GMT+1 unless otherwise specified.
6.8. Your use of the Facilities is for Your personal use only. You may not use the Facilities for any commercial purpose.
6.9. We take Responsible Gaming seriously. If (i) You have been diagnosed with a gambling disorder or (ii) You are undergoing treatment for a gambling disorder, You are not allowed to use our Facilities. If You feel You have lost or may lose control over Your gambling or gambling expenses or feel at risk of losing control, You must notify Us immediately. Please also see the responsible gaming function available on Your Account, via the Account, My Details, Responsible Gaming section of Your Account or by clicking here.
7. COPYRIGHT AND TRADEMARKS
The terms King’s Entertainment a.s., partypoker and any other marks used by Us are the trademarks, service marks and/or trade names of Us, one of our subsidiaries or associated companies, one of our suppliers or its licensors. Further, all other material used by Us, including but not limited to the software, images, pictures, graphics, photographs, animations, videos, music, audio, text (and any intellectual property rights in and to any of the same) is owned by Us, one of our subsidiaries or associated companies, one of our suppliers and/or licensors and is protected by copyright and/or other intellectual property rights. You obtain no rights in such copyright material or trade or service marks and must not use them without Our written permission.
8. ELECTRONIC SERVICES PROVIDER
In order to use the Facilities, You will be required to send money to and may be required to receive money from Us. We may use third-party electronic payment processors and/or financial institutions ('ESPs') to process such financial transactions. You irrevocably authorise Us, as necessary, to instruct such ESPs to handle Account deposits and withdrawals from Your Account and You irrevocably agree that We may give such instructions on Your behalf in accordance with Your requests as submitted using the relevant feature on Our Platforms. You agree to be bound by the terms and conditions of use of each applicable ESP. In the event of conflict between these Agreements and the ESP's terms and conditions then these Agreements shall prevail.
To the extent permitted by applicable law, We may from time to time offer You complimentary or bonus amounts to be credited by Us into Your Account ('Bonus(es)'). Such Bonuses may only be used in relation to such Facilities as may be specified when the Bonus is offered to You. Acceptance of any Bonus shall be in accordance with additional terms and conditions We may make available to You in respect of each such Bonus offering and, if none, then in accordance with the Standard Promotional Terms and Conditions and bonus release restrictions contained in the relevant offer. Offers may be used only ONCE unless otherwise specified.
10.1. Your account balance is the amount of real money paid into Your Account (by You or Us), plus any winnings (including bonuses which have not met the applicable wagering restrictions) and/or minus any losses accrued from using the Facilities, less any rakes or entry or other fees, if applicable, and less any amounts previously withdrawn by You or amounts forfeited or reclaimed by Us due to any known or suspected fraud or due to deposits or other transactions rejected or cancelled by Your bank or any relevant third-party bank (whether as a result of insufficient funds, charge-backs or otherwise), or any sums which are otherwise deductible or forfeited under these Agreements ('Account Balance').
10.2. Acceptance of a withdrawal request is subject to You having made and sufficiently wagered a real-money deposit or non-restricted bonus in Your Account, accrued winnings, any deposit method restrictions, bonus restrictions and/or Security Reviews (see Section 16 below) and any other terms of these Agreements. All amounts You withdraw are subject to the transaction limits and withdrawal methods that We notify You of before cashing out. For further details of current deposit and withdrawal options and fees please see the Gaming Plan.
10.3. We reserve the right to withhold payment of winnings or Account Balance if We have reasonable suspicion of fraudulent behaviour up to 60 days from the date of the game result evaluation. If it is proven that the winning or any part of Account Balance was made by fraudulent behaviour or violation of the rules of the Game Plan, We are entitled to not pay such a winning or any part of Account Balance. We are also entitled to suspend any payment if your participation in the game was evaluated as a suspicious transaction in reference to our Anti Money Laundering procedures, for a maximum period determined by Us in accordance our the Anti Money Laundering procedures.
10.4. We may report and withhold any amount from Account Balance in order to comply with any applicable law. All taxes due in connection with any winnings awarded to You are Your sole liability. Account balances cannot be transferred, substituted or redeemed for any other prize. Subject to Our compliance with conditions on withdrawing which may be imposed by applicable law, payment of funds which You withdraw shall be made by wire, credit card and/or any other manner which You select in your sole discretion and based on the type of registered payment methods.
10.5. Payments will always be made within period of 7 business days, although there may be delays due to any Security Review (see Section 16 below) undertaken by Us and save where We hold any such payments in accordance with these Agreements.
10.6. All Payments made by bank transfer in EUR within the SEPA region will be processed in accordance with the SEPA criteria. This means that both the remitter and the receiver will be charged regular domestic fees for the transaction by their respective banks, even if the transfer takes place between two different countries within the SEPA region.
11.1. Abusive or offensive language will not be tolerated on Our chat boards, or otherwise by You on the Platforms or with Our staff. In addition, You are not entitled to make untrue and/or malicious and/or damaging comments with regard to Our operation in any media or forum.
11.2. In accordance with the terms of Our Third Party Content policy, We may reject or delete any text, files, images, photos, video, sounds, or any other materials ('Third Party Content') posted by You on the Platforms which in Our sole opinion breaches the terms of these Agreements.
11.3. Any violation of this policy may result in removal of the Third-Party Content, a suspension of Your use of the Facilities and/or such other action as may be reasonably required by Us to ensure compliance.
12.1. The Account name and password selected when You register for an Account should not be disclosed to any third party. You are solely responsible for the security of Your Account name and password.
12.2. You agree to keep Your Account name and password secret and confidential and not to allow anyone else to use it. Every person who identifies themselves by entering a correct username and password is assumed by Us to be the rightful Account holder and all transactions where the username and password have been entered correctly will be regarded as valid. To the extent permitted by applicable law, We will not be liable for any loss You suffer as a result of any unauthorised use or misuse of Your login details. We shall not be required to maintain Account names or passwords. If You have lost Your Account name, username or password, please contact Us for a replacement. If You misplace, forget, or lose Your Account name, username or password as a result of anything other than Our error, We shall not be liable.
13.1. We have a zero tolerance policy towards inappropriate play and fraudulent activity. If, in Our sole determination, You are found to have cheated or attempted to defraud Us and/or any other user of any of the Facilities in any way, including but not limited to game manipulation or payment fraud, manipulation of the multi-currency facilities, if We suspect You of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) or if Your deposits failed to be honoured by Your bank for any reason, We reserve the right to suspend and/or close Your Account and recover bad debts using whichever method may lawfully be available to Us including, but not limited to debiting the amount owed by You from Your Account. This may have a detrimental impact on Your credit rating and will require Us to report any criminal or suspicious activities to the appropriate authorities.
13.2. We reserve the right, to the extent permitted by applicable law, to void and withhold any or all winnings made by any person or group of persons, to void and withhold Account Balance or its part, and to void and withhold any Standard Player Points gained by any person or group of persons where We have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage Us and/or Our suppliers and/or the Facilities and/or the Platforms in any way.
13.3. In the interests of data protection, security and avoidance of fraud We do not permit use of any communication channels included within the Facilities and/or the Platforms (including but not limited to dealer table chat boards) to offer or promote any offers, products and facilities (whether Yours or a third party's). You are expressly prohibited from posting information or contacting Our customers to offer or promote any offers, products or facilities.
14.1. You must inform Us as soon as You become aware of any errors with respect to Your Account or any calculations with respect to any bet or wager You have placed or any currency conversion. In the event of such error or any system failure or game error (a divergence from the normal functioning of the game logic for whatever reason) that results in an error in any operation, calculation, charges, fees, rake, bonuses or payout, or any currency conversion as applicable, ('Error') We will proceed in accordance with the Gaming Plan and applicable law.
15.1. To maintain a high level of security and integrity in the system, We reserve the right to conduct a security review at any time to validate Your identity, age, the registration data provided by You, to verify Your use of the Facilities, including but not limited to Your compliance with applicable law, these Agreements and the policies of Us and Your financial transactions carried out via the Facilities for potential breach of these Agreements and of applicable law (a 'Security Review'). As such You authorize Us and Our agents to make any inquiries of You and for Us to use and disclose to any third party We consider necessary to validate the information You provide to Us or should provide to Us in accordance with these Agreements, including but not limited to, ordering a credit report and/or otherwise verifying the information against third party databases. In addition, to facilitate these Security Reviews, You agree to provide such information or documentation as We, in Our unfettered discretion, may request.
17.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE RESERVE THE RIGHT, IN OUR UNFETTERED DISCRETION AND IN RELATION TO YOUR ACCOUNT, ANY RELATED ESP (as that term is defined at clause 8) ACCOUNT, ANY ACCOUNTS YOU MAY HAVE WITH OTHER SITES AND/OR CASINOS AND/OR FACILITIES OWNED OR OPERATED BY OR ON BEHALF OF US AND, IN THE CASE OF YOUR USE OF THE GAMING FACILITIES, ANY FACILITIES THAT SHARE THE SHARED GAME/TABLE PLATFORM, TO TERMINATE THESE AGREEMENTS, WITHHOLD YOUR ACCOUNT BALANCE, SUSPEND YOUR ACCOUNT, AND RECOVER FROM SUCH ACCOUNT THE AMOUNT OF ANY AFFECTED PAY-OUTS, BONUSES AND WINNINGS IF:
16.1.1. You are in material breach of any of these Agreements;
16.1.2. We become aware that You have used or attempted to use the Facilities for the purposes of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity (including without limitation, any manipulation of the multi-currency facilities);
16.1.3. We become aware that You have played at any other online gaming site or facilities and are suspected of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity;
16.1.4. You have 'charged back' or denied any of the purchases or deposits that You made to Your Account; or
16.1.5. You become bankrupt or analogous proceedings anywhere in the world.
17.1. You are entitled to block some or all of the products that we offer (poker, casino) available to you through Your Account (“Facility Closure”). Further information on Facility Closure can be found here.
17.2. If you are desirous of terminating Your Account, You will need to activate an indefinite Facility Closure for all Game Facilities.
17.3 Without limitation to section 16, We are entitled to terminate these Agreements on seven (7) days’ notice (or attempted notice) to You at the email address You have provided to Us. In the event of termination by Us, We shall give notice of the termination to You via email and, other than where termination is pursuant to section 16, as soon as reasonably practicable refund the balance of Your Account. Where We have terminated pursuant to section 16, any pay-outs, bonuses and winnings in Your Account are non-refundable and deemed forfeited.
17.4. Termination of these Agreements will not affect any outstanding wagers or bets, PROVIDED that any outstanding wagers or bets are valid and are not in breach of these Agreements in any way.
17.5. The following Sections of these Terms and Conditions shall survive any termination of these Agreements by either party: 13, 16, 17, 18, 20, 21, 22, 23 and 24, along with any other Sections which are required for the purposes of interpretation.
17.5. For detailed rules of termination and facility closure please see the Gaming Plan.
18.1. YOU AGREE THAT YOU WILL ONLY USE THE FACILITIES IN ACCORDANCE WITH THE TERMS AND CONDITIONS SET OUT IN THE AGREEMENTS. YOU WILL COMPENSATE US IN FULL FOR ANY LOSSES OR COSTS (INCLUDING REASONABLE LEGAL FEES) WHICH WE (OR ANY OF OUR SUPPLIER) INCUR AND ARISE FROM ANY BREACH BY YOU OF THESE AGREEMENTS.
19.1. In addition to any mandatory time-out under applicable law, You may be entitled to lodge requests for a maximum amount of daily wager and monthly wager, maximum amount of daily loss and monthly loss, maximum number of monthly log-ins to Your Account, maximum daily duration of log-ins to Your account, temporary time-out and/or indefinite self-exclusion by using the responsible gaming function available on Your Account, via the Account, My Details, Responsible Gaming section of Your Account or by clicking here. You are also entitled to refuse set up any of self-restricting measures required by law. Upon indefinite self-exclusion, the out payment of the account balance in Your Account will be initiated, subject to the terms of this Agreement. Any cancellation or moderation of self-restricting measures shall become effective from the seventh day after lodging the respective request. Any introduction or strengthening of self-restricting measures shall become effective within 24 hours after lodging the respective request.
19.4. For the avoidance of doubt, in the event of a breach by You of 20.1 above (e.g. using different players account, etc.), We shall be liable to refund to You any funds You may wager in any players account during the period You have selected.
20.1. YOUR ACCESS TO THE PLATFORMS, DOWNLOAD OF ANY SOFTWARE RELATING TO THE FACILITIES FROM THE PLATFORMS AND USE OF THE FACILITIES OR ANY INFORMATION WE MAY PROVIDE IN CONNECTION WITH YOUR USE OF THE FACILITIES IS AT YOUR SOLE OPTION, DISCRETION AND RISK.
20.2. TO THE EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR: (i) ANY MALFUNCTIONS OF THE COMPUTER PROGRAMS RELATING TO THE FACILITIES WE MAKE AVAILABLE FROM THE PLATFORMS, (ii) ERRORS AS DESCRIBED IN SECTION 15, (iii) BUGS OR VIRUSES RESULTING IN LOST DATA, OR (iv) ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT, MOBILE PHONE OR MOBILE DEVICE, OR SOFTWARE.
20.3. FURTHERMORE, WE SHALL NOT BE LIABLE FOR ANY ATTEMPTS BY YOU TO USE THE FACILITIES BY METHODS, MEANS OR WAYS NOT INTENDED BY US. WE ARE NOT REQUIRED TO PROVIDE REDUNDANT OR BACKUP NETWORKS AND/OR SYSTEMS.
20.4. WE WILL PROVIDE THE FACILITIES WITH REASONABLE SKILL AND CARE AND SUBSTANTIALLY AS DESCRIBED IN THE AGREEMENTS. WE DO NOT MAKE ANY OTHER PROMISES OR WARRANTIES ABOUT THE FACILITIES.
20.5. OUR MAXIMUM LIABILITY TO YOU OR ANY THIRD PARTY ARISING OUT OF THESE AGREEMENTS OR YOUR USE OF THE FACILITIES OR THE COMPUTER PROGRAMS RELATING TO THE FACILITIES WE MAKE AVAILABLE FROM THE PLATFORMS, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE LIMITED IN ANY TWELVE (12) MONTH PERIOD TO THE AMOUNT, IF ANY, YOU HAVE PAID FROM YOUR ACCOUNT IN BETS, RAKES AND/OR FEES, AS APPLICABLE, IN THE SAME TWELVE (12) MONTH PERIOD AND IN RELATION TO THE FACILITY RELEVANT TO WHICH THE LIABILITY IN QUESTION HAS ARISEN.
20.6. WE OR ANY OF OUR SUPPLIERS (INCLUDING ITS OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) WILL NOT BE LIABLE TO YOU IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY INDIRECT LOSSES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, REPUTATION OR BUSINESS INTERRUPTION OR FOR ANY LOSSES WHICH ARE NOT CURRENTLY FORESEEABLE BY US ARISING OUT OF THESE AGREEMENTS OR YOUR USE OF THE FACILITIES.
20.7. NOTHING IN THESE AGREEMENTS WILL OPERATE SO AS TO EXCLUDE ANY LIABILITY WE MAY HAVE IN RESPECT OF EITHER FRAUD, OR DEATH, OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.
20.8. IF ANY PART OF THE AGREEMENTS ARE DEEMED UNLAWFUL, VOID OR FOR ANY REASON UNENFORCEABLE, THEN THAT PART SHALL BE DEEMED TO BE SEVERABLE FROM THE REST OF THE AGREMENTS AND SHALL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF THE REMAINING PROVISIONS.
21.1. If You have any complaints, claims or disputes with regard to any outcome regarding the Facilities or any other activity, You must submit Your complaint to Us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. Complaints may be submitted by email to firstname.lastname@example.org. You may also submit notices to Us in writing to: Customer Services Manager, King’s Entertainment a.s., Rozvadov č.p. 7, 348 06 Rozvadov. Any notice We give to You (save as otherwise set out herein) will be sent to the email address that You provide when You register Your Account. It is Your responsibility to give Us notice of any changes to this address through the 'Change Email' facility in Our software and to regularly check Your email account for emails from Us.
22.2. You should assume that all use of Our website, and emails, SMS and telephone calls between You and Us will be recorded. These recordings will be Our property and may be used as evidence in the event of any dispute or to improve customer services.
23. GOVERNING LAW
These Agreements shall be governed by and construed in accordance with the laws of the Czech Republic. This clause shall not affect applicable gambling regulations which are determined by the customer’s place of residence. You irrevocably agree to submit to the exclusive jurisdiction of the courts of the customer’s place of residence for settlement of any disputes or matters arising out of or concerning these Agreements or their enforceability. If any part of these Agreements is found to be invalid, illegal or unenforceable in any respect, it will not affect the validity of the remainder of the Agreements, which shall remain valid and enforceable according to their terms.
In accordance to the applicable law, We reserve the right to transfer, assign, sublicense or pledge these Agreements, in whole or in part, to any person (but without Your consent) where You are notified of such assignment by email, and provided that any such assignment will be on the same terms or terms that are no less advantageous to You. You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under these Agreements.
25.1. Except insofar as these Agreements expressly provide that a third party may in their own right enforce a term of these Agreements, a person who is not a party to these Agreements has no right under local law or statute to rely upon or enforce any term of these Agreements but this does not affect any right or remedy of a third party which exists or is available other than under local law or statute.
26.1. You fully understand and agree to be bound by these Agreements and as amended by Us from time to time. We may amend these Agreements at any time by emailing You notification of the new terms. Any such amendment will take effect within thirty (30) days of our sending the notification to You (“Notification”). If any amendment is unacceptable to You, Your only recourse is to cease gambling and terminate Your Account in accordance with Section 17.2. Your continued use of the Facilities following such thirty (30) day period will be deemed binding acceptance of the amendments. It is Your sole responsibility to review these Agreements and any Notifications each time You play. These Agreements and the documents referred to herein represent the complete and final agreement between You and Us in relation to these agreements and supersede any and all prior agreements between You and Us.
27.1. The following terms apply only to Your use of the Gaming Facilities. Please note that in the event of any conflict between this Section 28 and the remaining Sections of these Terms and Conditions, the remaining Sections of these Terms and Conditions shall prevail.
27.2. Play Money and Real Money Games
By registering for the Gaming Facilities You will be able to access (through the Software (as defined below)) both 'play money' games and tournaments ('Play Money Games' or 'Play for Free Games' respectively) and 'real money' games and tournaments ('Real Money Games' or 'Play for Real Money Games' respectively), via the Gaming Facilities. No purchase is necessary or required to play the Play Money Games, save in respect to any cost You may incur to access the Gaming Facilities, charged by Your Internet service provider or telecommunications provider, and You may play the Play Money Games without betting money. We reserve the right to suspend, modify, remove and/or add any Gaming Facility in its sole discretion with immediate effect by notifying You by email and, to the extent permitted by law, We will not be liable for any such action.
27.3. Rules and Procedures of the Gaming Facilities
You must use the Gaming Facilities in accordance with the generally accepted games rules set out in the Gaming Plan and our Game Rules section, and the procedures relevant to the Gaming Facility You are using specifically set out in the Games section of the PartyPoker.cz online sites, including but not limited to the Gaming Plan, the Promotions section, Tournaments section, Game Instructions & Rules section, the Tell a Friend section, How to Play, Table Stakes, Tournaments, Tournament Rules, Poker Etiquette section and any other page that specifically relates to and governs any particular event, game or tournament ('Rules').
27.4.1 Anti-Cheating Policy
We are committed to preventing the use of unfair practices in the Gaming Facilities, including but not limited to player collusion, non-human players (bots), chip-dumping, scripting and other forms of inappropriate behaviour that provide players with an unfair advantage (Unfair Advantage Policy) over other players on the site. We are also committed to detecting and preventing the use of software programs which are designed to enable artificial intelligence to play on Our Platforms including, but not limited to, opponent-profiling, cheating software or anything else that We deem enables You to have an unfair advantage over other players not using such programs or systems ('AI Software'). You acknowledge that We will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player's computer) and You agree not to use any AI Software and/or any such programs. We will not keep records of Our monitoring save for the cases where we detect using the AI Software. In the event that We suspect that a player has been involved in any practices outlined in this Clause 27.4 or any other practices which We deem to be unfair or fraudulent, We reserve a right, in Our sole discretion, to block their account and withhold available funds from within such accounts. No player shall have the right to require Us to take any other steps against players suspected of collusion, cheating, scripting or any other form of unfair or fraudulent behaviour.
27.4.2 Collusion and Cheating
Collusion occurs when two or more players attempt to gain an unfair advantage by sharing knowledge of their cards or other information. Any player who in our reasonable opinion colludes or attempts to collude with any other player while using the Facilities may be permanently banned from using the Facilities or the software, their account may be terminated immediately and We shall be entitled to withhold all monies in such player's account. If You suspect that any player is colluding with another or cheating, You can contact us via email at email@example.com.
27.4.3 Automatic Players (Bots)
The use of artificial intelligence which plays without human intervention or reduces the requirement of a human playing including, without limitation, “robots”, is strictly forbidden in connection with Our Facilities. All actions taken in relation to the Facilities by a player must be executed personally by players through the user interface accessible by use of the Facilities. If You suspect that any player is using any kind of artificial intelligence, You can contact us via email at firstname.lastname@example.org.
Chip dumping occurs when any player intentionally loses a hand in order to deliberately transfer his chips to another player. Any player who we reasonably suspect of participating or attempting to participate in chip-dumping with any other player, while using the Facilities may be permanently banned from using the Facilities and their account may be terminated immediately. If You suspect that any player is participating in chip dumping, You can contact us via email at email@example.com.
You may install and use the software We make available from the Platforms used to provide the Gaming Facilities (the 'Software') on a hard disk or other storage device and make backup copies of the Software, provided that such use and backup copying is only for Your own personal use in using the Gaming Facilities in accordance with these Agreements, and further, that such installation and use is made through a computer or other device of which You are the primary user. The Software's structure, organisation and code are the valuable trade secrets of Us, our suppliers and/or its licensors. You obtain no rights to the Software except to use it in accordance with these Agreements. Save as expressly permitted by law, You are strictly prohibited from, and agree not to modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software or any part of it or to create, publish or distribute derivative works from the Software. You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations.
27.6. Shared Games, Table and Database Platform
We reserve the right, but are not obliged, to run and utilise a shared table, server and database platform or system ('Shared Game/Table Platform') which enables Gaming Facilities users to play with players coming into the games, tables and tournaments from other websites and brands operating on the same Shared Game/Table Platform. If a Shared Game/Table Platform is used, You agree that You may be pooled into these common game/tables, at Our sole discretion, and that to the extent that You breach the terms and conditions of one site or brand that operates on the Shared Game/Table Platform, We may have You blocked, in part or full, from the entire system so that You may not play through any site or brand using or on the Shared Game/Table Platform. Without limitation to the restriction on having multiple Accounts with Us (please see Section 4), We may require that You only have one Account on the Shared Game/Table Platform if the same is used.
27.7. Play Money and Real Money Account Funding
'Play money' funds have no value and are kept separate from 'real money' funds. They are not transferable to a 'real money' account nor are they redeemable for any currency. We do not promise to accurately record the number of play money chips held by You and Your play money chips may be lost at any time. Further, We reserve the right to set a maximum chip limit for play money Accounts.
27.8. Settlement of In-Game Disputes
You fully accept and agree that random number generator ('RNG') software will determine the shuffling and dealing of cards and other randomly generated events required in the Gaming Facilities. If there is a discrepancy between the result showing on the Software (as installed and operated on Your hardware) and Our server, the result showing on Our server shall govern the result. Moreover, You understand and agree that (without prejudice to Your other rights and remedies) Our records shall be the final authority in determining the terms of Your use of the Gaming Facilities, the activity resulting therefrom and the circumstances in which such activity occurred.
27.9. Real Money Game and Tournament Currency
Where a Real Money Game or tournament is only available in a currency which is different from Your Account Currency You may in some cases be given the option to buy-in to the same in the currency of the relevant game/tournament. Such buy-in (together with any winnings) will be subject to the terms and exchange rates offered by Us at the relevant time. In all other cases, You will only be permitted to place bets and wagers in Your Account currency.
To the extent permitted by applicable law, We may offer, withdraw, revoke and/ or amend the terms of any membership of Our VIP programme at any time by notifying You by e-mail. For the avoidance of doubt, membership of Our VIP programme is at Our sole discretion and Your status as a member of Our VIP programme may be altered by Us at any time.
PLEASE PRINT THESE TERMS AND CONDITIONS AND STORE FOR YOUR FUTURE REFERENCE. IN ADDITION, WE SUGGEST THAT YOU PRINT AND STORE ALL TRANSACTION RECEIPTS AND GAME RULES AS APPLICABLE TO YOUR ACTIVITIES.
If You have any questions, please contact Our 24/7 Customer Care Team.