About Us


Licensed, regulated and tested

King’s casino a.s., ID No. 26366673, Rozvadov No. 7, 348 06, Rozvadov, Czech Republic.
King’s Casino holds a live game license from the Ministry of Finance of the Czech Republic, with license number MF-15271/2017/34-19.

Complaints

If you have any complaints, claims or disputes with regard to any outcome regarding the services or any other activity, you must submit your complaint to us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. You are required to provide a minimum of personal information permitting identification, together with a description of the facts and motivation for the complaint as well as the corresponding corroborating evidence.

Complaints may be submitted by contacting our Customer Service team.

If all reasonable means to resolve the complaint have been exhausted, you can file a complaint with an Alternative Dispute Resolution entity.

Game fairness and responsible gaming

We see online gambling as a legitimate form of entertainment that is enjoyed by millions of adults worldwide. We advertise and operate responsibly in order to protect minors, and we assist those that may have problems to help identify their issues and, if appropriate, seek counselling. For more information, see game fairness and responsible gaming.

Safe, secure and private

We use 128-bit encryption, provided by Thawte Security, to ensure the security and privacy of your data. We keep all of your information confidential, and we will never share it or sell it to third parties, except in accordance with our privacy policy. Our state-of-the-art player identification and controlled-access log-in ensure maximum account safety.

Zero tolerance for fraud and collusion

Our systems perform random security checks and other log-file reviews to maintain system integrity and fairness at the tables. If we find any players participating in collusion or deceptive practices, we will close their accounts immediately.

Payment processing

We offer a variety of easy deposit options and guarantee fast cash outs. All payment processing transactions are transmitted by, and stored in, our secure, proprietary cashier system. Additionally, our new integrated platforms allow you to play a variety of gaming sites using a common account and log-in.